At Ateliér Printworks, we are committed to your complete satisfaction. That’s why we proudly offer a 100% satisfaction guarantee. You have 30 days from the date you receive your item to request a return or refund.

Return Eligibility

To qualify for a return, your item must be in the same condition as when you received it, including the original packaging. Please ensure you have the receipt or proof of purchase email.

How to Start a Return

To initiate a return, please contact us here.

Return Postage Costs

Please note that customers are responsible for the cost of return postage unless the item is damaged, defective, or incorrect.

Damages and Issues

We kindly ask that you inspect your order upon arrival and reach out to us right away if it is damaged, defective, or if you received the wrong item. We’ll work quickly to resolve the issue. Please include photos of the damage and packaging, as these are essential for our courier claims process.

Refunds

Once we’ve received and inspected your returned item, we’ll issue a refund to your original payment method. Please note that refunds may take 1-3 business days to process, depending on your bank. Ateliér Printworks uses Shopify to handle payments, and we do not store any customer card details.