1. Background

1.1 These general terms and conditions (the “General
Conditions”) govern the sale of products by Ateliér Printworks to you as a
consumer (the “Customer”) through the website www.atelierprintworks.com and its
associated pages (the “Website”). The agreement is made between you and Ateliér
Printworks. Detailed contact information and other pertinent details about
Ateliér Printworks can be found on the Website. These General Conditions are
specifically applicable to consumers.

1.2 To place an order through the Website, the Customer must
be a minimum of 18 years old. In accordance with Scottish law, Ateliér
Printworks does not accept credit purchases from individuals below the age of
18. Ateliér Printworks reserves the right to refuse or amend a Customer’s order
(e.g., if the Customer has provided incorrect personal data and/or has any
history of non-payment of debts).

1.3 Ateliér Printworks bears no responsibility in cases where products are out of stock or for any image or typographical errors on the Website. This includes errors in product descriptions or technical specifications, inaccurate prices, price adjustments, or incorrect information regarding product availability. Ateliér Printworks reserves the right to rectify such errors and to modify or update information at any time. In the event of an inaccurate price listed for a product ordered by the Customer, Ateliér Printworks will inform the Customer and await their approval of the amended price before proceeding with the order.

Please also note that actual product colors may vary slightly from those displayed on your screen. Variations in monitor settings, screen calibration, and ambient lighting can affect how colors are perceived. While we make every effort to ensure accurate color representation, an exact match between on-screen images and the final printed product cannot be guaranteed.

1.4 The Website and all its content are owned by Ateliér
Printworks or its licensors and are protected by intellectual property and
marketing legislation. This includes trademarks, company names, product names,
images, graphics, designs, layouts, and information about products, services,
and other content, which may not be copied or used without prior written
consent from Ateliér Printworks.

2. Contracts and Orders

2.1 By placing an order through the Website, the Customer
agrees to abide by the General Conditions. By accepting the General Conditions,
the Customer confirms their compliance with these terms and acknowledges having
read the information on personal data and cookies, consenting to their use
according to Ateliér Printworks’ Privacy Policy.

2.2 A purchase contract is established when Ateliér
Printworks confirms the Customer's order, and the Customer receives an order
confirmation via email. Ateliér Printworks advises Customers to retain their
order confirmation email for future reference in dealings with Ateliér
Printworks customer service. Customers can cancel their orders before
confirmation by Ateliér Printworks. If an order is canceled, Ateliér Printworks
will refund any payments made by the Customer or their payment or credit card
company regarding the order.

3. Customer Information, Etc.

3.1 When registering a user account and/or placing an order,
the Customer must provide certain personal data. The Customer confirms the
accuracy and completeness of the provided information and is responsible for
any errors. Information about the processing of personal data is detailed in
Ateliér Printworks' Privacy Policy.

3.2 The Customer agrees not to disclose their login details
to any unauthorized individuals and to notify Ateliér Printworks promptly if
unauthorized access is suspected. The Customer is responsible for all purchases
made with their login details if such notification is not provided.

3.3 If Ateliér Printworks suspects misuse of a user account
or login details or any violation of the General Conditions, Ateliér Printworks
reserves the right to block access to the user account and assign new login
details to the Customer.

4. Specific Terms for Digital and Computer-Generated
Artwork

4.1 Service Description

Ateliér Printworks offers a diverse range of artwork, including designs that
are computer-generated using digital tools and software, as well as
designs created through other creative methods. Each piece is crafted to ensure
distinctive visual appeal and high-quality presentation.

4.2 Uniqueness of Content

While we strive to ensure that all designs are original, due to the vast number
of artworks worldwide, we cannot guarantee that some pieces may not bear
resemblance to existing or pre-existing works.

4.3 Usage Rights

All intellectual property rights in the artwork, software, and content on the
Ateliér Printworks Website remain the property of Ateliér Printworks or its
licensors and are protected by copyright laws and treaties. When purchasing
artwork from Ateliér Printworks, you are granted rights for personal use
only. Any commercial use, reproduction, or distribution requires prior
written consent from Ateliér Printworks.

4.4 Artistic Interpretation

The appreciation and interpretation of artwork—whether computer-generated or
otherwise—is subjective and may vary by individual. No specific meaning,
intention, or message is implied in the design unless expressly stated.

4.5 Liability Exclusion

Ateliér Printworks is not responsible for any misinterpretations, disputes,
or perceived resemblances relating to the artwork. All sales are final,
and refunds are not accepted, except in cases of damage or defect as outlined
in our return policy. Exchanges may be considered at the discretion of Ateliér
Printworks.

4.6 Risk Acknowledgment

By purchasing artwork from Ateliér Printworks, you acknowledge that usage
and application of the artwork are at your own risk. We are not liable for
any claims, damages, or losses resulting from how the artwork is used or its
functionality in any particular context.

4.7 Content Review

Ateliér Printworks reserves the right to review and withhold any content or
designs that are deemed inappropriate or offensive, at our sole discretion.

4.8 Changes to Terms

Ateliér Printworks may revise or update these terms at any time without
prior notice. Customers are encouraged to periodically review the terms for
any updates.

5. Prices, Fees, and Payment

5.1 The prices listed on the Website apply to orders placed
there. All prices are presented in Great British Pounds. Payment and shipping
fees are provided separately.

5.2 Payment can be made via methods specified on the
Website. Ateliér Printworks may charge the Customer upon order confirmation,
unless invoicing or another approved payment method has been selected. All
payments are processed securely with Shopify . Ateliér Printworks does not
store any payment card details, and transactions are handled through trusted
third-party payment providers.

6. Special Offers

Ateliér Printworks may offer special promotions on the
Website with conditions more favorable than those in these General Conditions,
such as extended right of withdrawal or payment terms. Such conditions apply
only for the specified duration and products indicated by Ateliér Printworks.
Ateliér Printworks reserves the right to withdraw these special offers at any
time, with the General Conditions applying thereafter. Offers on specific
products are valid for a limited time and until products are sold out.

7. Gift Card

Gift cards sold by Ateliér Printworks are valid for two (2)
years from the date of issue and can be redeemed on the Website. After the
expiry date, the card cannot be used or reactivated, nor can remaining value be
reimbursed. Gift cards constitute legal tender at Ateliér Printworks and must
be stored securely. They cannot be exchanged for cash, and lost or stolen cards
will not be replaced. Gift cards cannot be combined with discount codes.

8. Delivery and Shipping

8.1 Products in stock are typically delivered within the
specified number of working days as indicated on the Website. Delivery will
occur no later than 30 working days after order confirmation, unless otherwise
agreed.

8.2 The expected delivery time is provided in the order
confirmation and checkout process. If delivery is delayed for more than 30
working days, the Customer may cancel the purchase, provided the delay is not
due to the Customer. Please note that international orders may be subject to
customs inspections and delays, which are beyond our control. Ateliér
Printworks is not responsible for delays caused by customs processing.

8.3 If a package requires pickup, the Customer must do so
within the specified time. Failure to retrieve packages may result in a fee.
Home delivery requires someone to accept the parcel.

9. Returns, Exchanges, and Right of Withdrawal



9.1 All products sold by Ateliér Printworks are made to order, tailored
specifically for each customer. As such, we do not accept refunds or returns
for change of mind, incorrect sizing, or other non-defective reasons. By
placing an order, the Customer acknowledges and agrees to this policy.

9.2 Exchanges are accepted only for items that are
defective, damaged, or if the wrong item was received. Due to the made-to-order
nature of our products, we cannot accept exchanges for sizing issues or
change of mind. Customers must contact Ateliér Printworks within 30 days of
delivery to request an exchange. Proof of purchase and photos of any damage or
issues may be required.

9.3 If a product arrives damaged or defective, Ateliér
Printworks will arrange for a replacement to be sent at no additional cost to
the Customer.

9.4 Refunds are only issued in cases where an exchange is
not feasible for defective, damaged, or incorrect items. Refunds for other
reasons are not accepted due to the made-to-order nature of our products.

10. Warranty and Complaints

10.1 Some products may be subject to warranties. Information
on warranty periods and conditions is provided on the Website.

10.2 Customers wishing to file a complaint for a defective
product must contact Ateliér Printworks promptly. Complaints made within two
months of discovering the defect are considered timely.

10.3 Ateliér Printworks covers return freight for approved
complaints.

10.4 Upon return and approval of a complaint, Ateliér
Printworks will refund the Customer in compliance with consumer protection
legislation.

11. Links

Ateliér Printworks may provide links to other websites but
is not responsible for the protection or confidentiality of information
provided on those sites.

12. Force Majeure

Ateliér Printworks is not liable for delays caused by
circumstances beyond its control, such as labor disputes, extreme weather, acts
of war, technical problems, or governmental orders. In such cases, both Ateliér
Printworks and the Customer may terminate the purchase if the situation lasts
more than two months.

13. Changes to the General Conditions

Ateliér Printworks reserves the right to change these
General Conditions at any time. Changes become valid upon the Customer's
acceptance (e.g., during a new purchase or website browsing) or 30 days after
Ateliér Printworks informs the Customer. Customers are advised to regularly
review the Website for updates.

14. Severability

If any provision of these General Conditions is deemed
invalid or unenforceable, the remaining provisions will remain valid and
enforceable to the fullest extent permitted by law.

15. Applicable Law and Dispute Resolution

15.1 Disputes shall primarily be settled through agreement
with Ateliér Printworks’ customer services.

15.2 If a dispute cannot be resolved through customer
service, the Customer may submit complaints via the EU Commission’s dispute
resolution platform. In the event of a dispute, Ateliér Printworks will comply
with decisions from relevant dispute resolution authorities.

15.3 Disputes concerning the interpretation or application
of these General Conditions shall be governed by Scottish law and settled by
the courts of Scotland.

These terms and conditions constitute the agreement between
Ateliér Printworks and the Customer regarding the sale of products on the
Website under Scottish law.

16. Global Fulfillment

16.1 To ensure efficient and timely delivery, Ateliér Printworks fulfills
orders from various production and shipping centers located around the world,
depending on the Customer’s location. This allows us to reduce delivery times
and environmental impact by minimizing long-distance shipping.

16.2 As a result, products may be shipped from different
countries depending on availability and proximity to the Customer. Any
customs duties or taxes incurred during international shipping are the
responsibility of the Customer, unless stated otherwise.

17. Limitation of Liability

To the fullest extent permitted by law, Ateliér Printworks shall not be liable
for any indirect, incidental, special, or consequential damages arising out of
or in connection with the purchase or use of our products. Our total liability
to the Customer for any claim shall not exceed the amount paid by the Customer
for the specific product in question.

18. Contact Information

If you have any questions or concerns regarding these terms, your order, or our
products, please contact us at:

Email: hello@atelierprintworks.com

Website: www.atelierprintworks.com